Services

Clinics

  • GP
  • Nurse
  • Pharmacist
  • Social Prescriber
  • Physiotherapist
  • Community Mental Health Services
  • Midwife
  • Health Visitor
  • District Nurses
  • Group Consultation for chronic diseases such as Diabetes and Asthma
  • Sexual Health & Family Planning Services- We offer a full range of family planning services.  You can also contact Sexual Health 4 Herefordshire on 01432 483693 (see below)
  • Urgent EyeCare Service (see below)

Social Prescriber

A message from our Social Prescriber, Jane O'Donoghue:

What is social prescribing?

Social prescribing is not a new idea, but the power given to social prescribers to help make a difference is.    There are a lot of factors that affect our health and wellbeing.  I am able to work alongside the doctors and other healthcare professionals linked to the surgery to help you to access non-medical support that is available in the local community.  I am able to help you to identify what is important to you and support you to form links with local community services and sources of help.

My aim is to empower you to take control of your life, to be involved in decisions made about your care, and to ensure that you have the knowledge to know where to turn to for help and support. 

Urgent Eye Care Service

You can self refer to the Primary Care Urgent Eyecare Service (NHS service) by calling one of the following opticians, who will provide you with advice/appointment as appropriate:

BBR Optometry, Hereford, 01432 265010

Scotts Opticians, Ross, 01989 567244

Specsavers Opticians, Hereford, 01432 353464

Specsavers Opticians, Ross, 01989 564460

Vision Express, Hereford, 01432 342433

(The above are providers based in Hereford and Ross, there are other providers further afield also, see link above)

First Contact Physiotherapy

If you have got bone, muscle or joint pain you can now see a specialist physio at Much Birch Surgery, instead of the GP.  97% of patients using this servcie nationally would recommend it to their friends or family (Chartered Society of Physiotherapy)  Please speak to a member of our REception team to request a First Contact Physio appointment. 

Click here for more info

Group Video Consultations

Video Group Consultations (VGC) have proved popular across the country enabling patients to discuss their health conditions with around 6 to 8 fellow patients with a similar diagnosis, it also enables patients to discuss their conditions with a clinician for longer as a usual chronic disease appointment would be around 10-20 minutes where as in a group video consultation a clinician will be present for around 60 minutes.

 

Process 

If you would like to attend a Video Group Consultation, the surgery would make contact with the Facilitator who would provide a copy of the patient agreement, to enable the patient to give their full consent to what is outlined in the document.

 If the patient was to consent to the patient agreement, a list of dates for the next VGC about your relevant health condition would be provided.

Once a date had been found that the patient can attend, the relevant observations needed to be completed would be arranged so that the results board could be updated with the relevant information prior to the conduction of the VGC. As stated in the patient agreement, the results board would be shared with the rest of the group during the VGC.

The patient will receive a link for Microsoft Teams via their email address which they will need to promptly click on at the time outlined by the facilitator. Where possible the surgery will signpost patients to support with technical issues and difficulties.

Everyone participating in the VGC will be asked to confirm their identity by confirming the last 4 digits of their contact number.

At the beginning of the consultation patients will be encouraged to set group understandings to help with the group dynamic as well as thinking of questions for the clinician.

The clinician will then answer the common questions considered previously with the facilitator, before having a one to one consultation with everyone whilst everyone else is on mute and listening so there is shared learning. The clinician can then suggest medication changes, referrals and signpost where appropriate.  As outlined in the patient agreement no one can discuss what was mentioned during the VGC. After the clinician has spoken to everyone individually any would then provide any educational content if applicable.

Lastly the facilitator will summarise what has been discussed, identify individual goals and record on care plans.