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Welcome to Much Birch Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

Covid Vaccine

The first phase of the NHS Covid-19 vaccination programme has started.  GP Practices are starting vaccinations from 14th December, however not all practices are starting at the same time due to vaccine supply. 

When it is the right time people will receive a phone call or letter.  This will be either from the Practice or NHSE.  The letter will include all the information you will need to book appointments, including your NHS number.

The main risk factor for severe Covid infection is age, so we will be starting with our most elderly patients, and then working our way down the priority list.

Vaccinations are not taking place at the practice.  The Practice is working with a group of other local practices (The Primary Care Network, PCN) to administer the vaccine from a central location in Ross on Wye.  You will be given the details with your appointment.

Please do not contact the practice to get an appointment. 

Information on the vaccine is available on the Coronavirus (COVID-19) vaccine - NHS (www.nhs.uk) website.

Surgeries are doing this in addition to our normal work, so we appreciate your understanding that we may not be able to offer our usual number of appointments while our staff are also delivering the vaccine.

Covid Vaccine - Letter to patients

Access to appointments

As lockdown is easing in many ways please be aware that at the surgery we are still having to work differently.

We have been open throughout, but are now busier than ever with the additional pressures of remote consultations and a backlog of routine care that was put on hold during lockdown, with addressing health concerns that may not have presented in lockdown, it will currently take longer to get an appointment than normal.

If the GP has requested an appointment with you they will determine its urgency and inform the receptionists. If you require a medication review and it is not booked before your medication runs out, you will not go without. The GP will be happy to issue another prescription if they can see an appointment in the diary.

Please rest assured that everyone is working extremely hard to maintain services and prioritise access to GP’s and nurses. We appreciate your continued support and understanding.

Letter to patients

Repeat Line Closure

From 1st September the repeat line is closed. Verbal requests will only be accepted in exceptional circumstances.  From this date requests should be made online.  Please speak to a member of the Dispensary team for further information and to request details on setting up access to repeat prescriptions online.  You can also use the Patient Access App or NHS App on your mobile for easy access to repeat prescriptions.  For assistance in setting this up please speak to a member of the dispensary or email dispensary.muchbirch@nhs.net

Online Consult

online consult

Dispensary Collections

From Monday 30th March dispensary will only be open for collection of prescriptions between 10.00am & 4.30pm Monday to Friday. 

This is necessary in order for dispensary to continue to be able to work safely and dispense prescriptions ready for collection during this busy time.

Coronavirus

All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

Coronavirus (COVID-19) - overview

Coronavirus - Gov.uk Public Information

Herefordshire's approach to Coronavirus - public information about changes in the way that Herefordshire General Practice is operating during the pandemic.

Stay at home if you have coronavirus symptoms:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sense of taste or smell

Do not go to a GP surgery, pharmacy or hospital.

Go to the following website for further information on getting tested and when to self-isolate:

https://www.nhs.uk/conditions/coronavirus-covid-19/

You do not need to contact 111 to tell them you're staying at home.

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Please DO NOT come to the practice.

TO MITIGATE ANY RISKS THAT POTENTIALLY INFECTED PATIENTS ATTEND THE PRACTICE, THE ONLINE APPOINTMENT BOOKING SERVICE HAS BEEN SUSPENDED

Named Accountable GP

All patients have a named accountable GP.  If you would like to know who is your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Online Access  

Please ask reception for an Access PIN if you would like to book appointments, order repeat prescriptions online and view your medical record.

Equipment Returns

Unfortunately the surgery is unable to accept equipment returns.  If you need to return equipment and medical assistance aids you will need to contact the original provider.

 

(Site updated 18/01/2021)
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