GDPR and Privacy
To see a copy of the practice Data Protection Privacy Notice for patients please click the following link:
Data sharing with NHS Digital will start on 1 September 2021.
If you have already registered a Type 1 Opt-out with your GP practice your data will not be shared with NHS Digital.
If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with NHS Digital, this can be done online at Make your choice about sharing data from your health records - NHS (www.nhs.uk), or by returning this form to your GP practice by 25 August 2021 to allow time for processing it. If you have previously registered a Type 1 Opt-out and you would like to withdraw this, you can also use the form to do this. You can send the form by post or email to your GP practice or call 0300 3035678 for a form to be sent out to you.
If you register a Type 1 Opt-out after your patient data has already been shared with NHS Digital, no more of your data will be shared with NHS Digital. NHS Digital will however still hold the patient data which was shared with us before you registered the Type 1 Opt-out.
Shared Care Record
The Shared Care Record provides health and care professionals with a holistic view of a patient’s care and treatment across all care settings, including community, primary, mental health, acute and social care services.
Local councils and the NHS across Herefordshire and Worcestershire own and manage the Shared Care Record.
For further information please visit: Herefordshire and Worcestershire ccg - Shared Care Record
Calls to and from the surgery are recorded and processed in accordance with the
General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are
recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
- Protect the interests of both parties;
- Help improve Practice performance and best practice;
- Help protect Practice staff from abusive or nuisance calls;
- Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
- Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
- A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.