slide 1

Welcome to Much Birch Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. 

Access to appointments

The practice been open throughout the pandemic and we are now busier than ever.   It may take longer to get an appointment than normal but if you have an urgent matter the GP will speak to you on the day you phone. 

Appointments are either telephone consultations, video or face to face.  Many patients have found remote consultations have worked well throughout the pandemic.  The GP or nurse is able to take a full history, arrange any preliminary tests, e.g. blood tests and follow up with the patient with the results.  If the GP decides on speaking with the patient that it is necessary to see them in person, a face to face appointment will be arranged, often on the same day.  Patients are also able to book face to face appointments in advance if they prefer however, for a routine face to face appointment there may be a wait of 2 to 3 weeks.

If the GP has requested an appointment they will determine its urgency and inform the receptionists.  If you require a medication review and it is not booked before your medication runs out, you will not go without. The GP will be happy to issue another prescription if they can see an appointment in the diary.

Please rest assured that everyone is working extremely hard to maintain services and prioritise access to GP’s and nurses. We appreciate your continued support and understanding.

Covid Vaccine

Rapid progress is being made with the Covid Vaccine delivery. The practice is not involved with vaccinating patients under the age of 50, patients should book their appointment through the online booking service Book a coronavirus vaccination - NHS ( or by calling 119.

If you are aged over 50 and have not received contact either directly from the Practice, or by letter or text from the NHS please go online Book a coronavirus vaccination - NHS ( or call 119.

Please do not contact the practice to get an appointment. 

The Practice is working with a group of other local practices (The Primary Care Network, PCN) to administer the vaccine from a central location in Ross on Wye.  You will be given the details with your appointment.

Vaccination of adult household contacts of severely immunosuppressed individuals

The government has recently updated its guidance for any adults who live with a severely immunosuppressed person in their household.

The advice applies to adult household contacts who are 16 years and above with whom you “expect to share living accommodation on most days…. and therefore, for whom continuing close contact is unavoidable.”

Household contacts will need to provide valid proof of address, which should match the address of the immunosuppressed person, to provide evidence of eligibility for vaccination.

Members of ‘bubbles’ that do not live with an immunosuppressed person for the majority of the week (frequent visitors and other non-carers who might visit the house often but not for the majority of the week, including overnight stays) are not eligible.

New national text message service for COVID-19 vaccination invitations

People receiving these text messages will be invited to book online at or by calling 119, for an appointment at a local Vaccination Centre or pharmacy-led site. The text message will be sent using the Government’s secure Notify service. They will appear as being sent from NHSvaccine. These text messages are in addition to those which are currently being used by some hospitals and local GP-led vaccination services.

Information on the vaccine is available on the Coronavirus (COVID-19) vaccine - NHS ( website.

Surgeries are doing this in addition to our normal work, so we appreciate your understanding that we may not be able to offer our usual number of appointments while our staff are also delivering the vaccine.

Covid Vaccine - Letter to patients

Repeat Line Closure

From 1st September the repeat line is closed. Verbal requests will only be accepted in exceptional circumstances.  From this date requests should be made online.  Please speak to a member of the Dispensary team for further information and to request details on setting up access to repeat prescriptions online.  You can also use the Patient Access App or NHS App on your mobile for easy access to repeat prescriptions.  For assistance in setting this up please speak to a member of the dispensary or email

Online Consult

online consult

Dispensary Collections

The dispensary will only be open for collection of prescriptions between 9.00am & 5.00pm Monday to Friday. 

This is necessary in order for dispensary to continue to be able to work safely and dispense prescriptions ready for collection during this busy time.


All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

Coronavirus (COVID-19) - overview

Coronavirus - Public Information

Herefordshire's approach to Coronavirus - public information about changes in the way that Herefordshire General Practice is operating during the pandemic.

Stay at home if you have coronavirus symptoms:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sense of taste or smell

Do not go to a GP surgery, pharmacy or hospital.

Go to the following website for further information on getting tested and when to self-isolate:

You do not need to contact 111 to tell them you're staying at home.

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Please DO NOT come to the practice.


Named Accountable GP

All patients have a named accountable GP.  If you would like to know who is your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Online Access  

Please ask reception for an Access PIN if you would like to book appointments, order repeat prescriptions online and view your medical record.

Equipment Returns

Unfortunately the surgery is unable to accept equipment returns.  If you need to return equipment and medical assistance aids you will need to contact the original provider.


(Site updated 23/07/2021)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website