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Welcome to Much Birch Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.


We have now had our final delivery of flu vaccines.

If you are eligible (over 50’s and those over 18 years with an underlying health condition) and you have not yet had your flu vaccination, please call the surgery 01981 540310 to book, or book online using the NHS app or Patient Access.

Much Birch Surgery no longer has access to the specific flu vaccine which is recommended for over-65s and there are no further supplies available for us to order. NHS England have advised that under these circumstances we are able to use the vaccine intended for the under-65 age group, and although this is likely to offer a lower level of protection against flu (we cannot quantify this as there is no data comparing the two jabs directly) it is still far preferable to not receiving any protection. 

It may be possible for you to obtain an over-65 vaccine elsewhere, either on the NHS or privately. It is your decision whether to try to do so, or to take up the offer of receiving the under-65 vaccine via the surgery. It is also important to bear in mind that the sooner you are vaccinated, the sooner you will be protected.


Patients can continue to book boosters online (see below) or by contacting 119. 

Patients will receive a text/phonecall/letter invitation directly from the NHS when they are eligible for their booster (at least 3 months from second vaccine). The text/call/letter from the NHS will ask patients to book online or via 119. You will then be able to book at a local vaccination clinic in Hereford or the surrounding area.

We would be really grateful if patients could refrain from ringing the surgery about their booster vaccine. We are receiving a huge number of calls regarding it and we can only give the information above. Patients with other medical enquires are struggling to get through on the phone lines due to calls re Covid boosters. 

For Covid vaccination enquiries please contact the Vaccination Coordination Hub on 01432 262690 open Monday to Friday.

Thank you you very much for your help with this.

Who can get a COVID-19 booster vaccine

Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have already had 2 doses of a vaccine.

This includes:

  • people aged 18 and over
  • people who live and work in care homes
  • frontline health and social care workers
  • people aged 16 and over with a health condition that puts them at high risk of getting seriously ill from COVID-19
  • carers aged 16 and over
  • people aged 16 and over who live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)
  • People who are pregnant and in 1 of the eligible groups can also get a booster dose.
  • Immunosuppressed patients have been identified and contacted separately to offer a third primary dose (same dose and vaccine as booster), this is available to these patients 8 weeks from their 2nd dose. 

    If you have been advised that you are in the severely immunosuppressed category and eligible for your third primary dose, you can now take a copy of your letter you will have received from your clinician in to a local vaccination centre. You do not need to book an appointment – find your
    nearest NHS vaccination centre here: Search-

How and when to get your COVID-19 booster vaccine

You'll be offered a booster dose at least 3 months after you had your 2nd dose.

The NHS will let you know when it's your turn to have a booster dose. It's important not to contact the NHS for one before then.

Patients will be invited, by the NHS, to book an appointment at a local vaccination centre.

Frontline health and social care workers will be invited to book an appointment through their employer.

Book online if you've been contacted

Coronavirus (COVID-19) booster vaccine - NHS (

Information on the vaccine is available on the Coronavirus (COVID-19) vaccine - NHS ( website.

Access to appointments

The practice been open throughout the pandemic and we are now busier than ever.   It may take longer to get an appointment than normal but if you have an urgent matter the GP will speak to you on the day you phone. 

Appointments are either telephone consultations, video or face to face.  Many patients have found remote consultations have worked well throughout the pandemic.  The GP or nurse is able to take a full history, arrange any preliminary tests, e.g. blood tests and follow up with the patient with the results.  If the GP decides on speaking with the patient that it is necessary to see them in person, a face to face appointment will be arranged, often on the same day.  Patients are also able to book face to face appointments in advance if they prefer however, for a routine face to face appointment there may be a wait of 2 to 3 weeks.

If the GP has requested an appointment they will determine its urgency and inform the receptionists.  If you require a medication review and it is not booked before your medication runs out, you will not go without. The GP will be happy to issue another prescription if they can see an appointment in the diary.

Please rest assured that everyone is working extremely hard to maintain services and prioritise access to GP’s and nurses. We appreciate your continued support and understanding.

Online Consult

online consult

Dispensary Collections

The dispensary will only be open for collection of prescriptions between 9.00am & 5.00pm Monday to Friday. 

We require 5 working days' notice before you can collect your dispensed medication to avoid disappointment and maintain patient safety.  Please bear this time scale in mind when ordering your medication.

This is necessary in order for dispensary to continue to be able to work safely and dispense prescriptions ready for collection during this busy time.


All Herefordshire General Practices are working together to provide services during the COVID-19 pandemic.  For the most up to date information please go to the website for our GP federation: Taurus Healthcare

Coronavirus (COVID-19) - overview

Coronavirus - Public Information

Stay at home if you have coronavirus symptoms:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • a loss of sense of taste or smell

Do not go to a GP surgery, pharmacy or hospital.

Go to the following website for further information on getting tested and when to self-isolate:

You do not need to contact 111 to tell them you're staying at home.

Only call 111 if you cannot get help online.

Stay At Home advice can be found here

Please DO NOT come to the practice.


Named Accountable GP

All patients have a named accountable GP.  If you would like to know who is your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Online Access  

Please ask reception for an Access PIN if you would like to book appointments, order repeat prescriptions online and view your medical record.

Equipment Returns

Unfortunately the surgery is unable to accept equipment returns.  If you need to return equipment and medical assistance aids you will need to contact the original provider.


(Site updated 05/01/2022)
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